Training
Understanding the ISO 9001 Clauses
- Clause by clause explanation
- Processes that satisfy clause requirements
- Coordination of ISO clauses with quality manual
Auditor training
- Internal audit requirements
- How to perform an internal audit
- Looking for conformance to requirements
- The audit report
Documentation
- Good Documentation Practices GDP
- Required documentation for ISO 9001
- Procedure and records review
Root Cause Analysis
When and how to use tools such as:
- Pareto Chart
- 5 Whys Analysis
- FMEA
- Fishbone Diagram
- Is/Is Not
- Scatter Diagram
- DMAIC Template